Storage Blackheath Service Terms and Conditions
These Terms and Conditions set out the basis upon which Storage Blackheath provides storage, handling, and related removal and transport services to domestic and commercial clients within the United Kingdom. By placing a booking or permitting us to collect or handle your goods, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, unless the context requires otherwise:
Client means the person, firm, or company that requests or uses our services.
Services means any storage, removal, packing, unpacking, handling, transport, or associated services provided by us.
Goods means the items entrusted to us by the Client in connection with the Services.
We, us, our means Storage Blackheath.
Contract means the agreement between us and the Client incorporating these Terms and Conditions.
2. Scope of Services
We provide storage services together with optional removal, collection, delivery and packing services. The exact scope of the Services will be as set out in our written quotation or confirmation and may include loading, transport, unloading, placement into storage and subsequent redelivery.
Any additional services requested after the Contract has been formed will be chargeable and subject to availability. We reserve the right to refuse to handle any Goods that are prohibited under these Terms and Conditions or under applicable law.
3. Booking Process
3.1 Enquiries and quotations
Clients may request an estimate or quotation for Services. Any quotation is based on the information provided by the Client and is not binding if that information is incomplete, inaccurate, or changes before the Services are carried out.
3.2 Forming a Contract
A Contract is formed when we confirm acceptance of a booking in writing or when we commence the Services, whichever occurs first. We may require written confirmation from the Client of acceptance of our quotation before confirming the booking.
3.3 Information provided by the Client
The Client is responsible for providing accurate information about access, parking, the nature and quantity of Goods, any heavy, fragile or valuable items, and any special requirements. If the information supplied is inaccurate or incomplete, we may adjust the price, modify the scope of Services, or cancel the booking in accordance with these Terms and Conditions.
3.4 Availability and scheduling
All bookings are subject to availability. Time slots given for collection, delivery or attendance are estimates only and are not guaranteed unless expressly stated as guaranteed in writing.
4. Payments and Charges
4.1 Pricing
Prices are calculated based on factors including but not limited to volume, weight, access conditions, distance, storage duration, labour and equipment required. We may revise prices if circumstances change, including changes in the volume of Goods, access arrangements or requested service dates.
4.2 Deposits and advance payments
We may require a deposit or advance payment to secure a booking. The amount and due date will be communicated to the Client at the time of booking. If a deposit or advance payment is not received by the due date, we may cancel or suspend the booking.
4.3 Payment terms
Unless otherwise agreed in writing, all charges for removal and associated services are due on or before the day the Services are performed. Storage charges are normally payable in advance, monthly or for such period as we specify on the invoice or written confirmation.
4.4 Late or non-payment
If payment is not received when due, we reserve the right to charge interest on overdue amounts at the statutory rate, to suspend Services, and to exercise a lien over Goods held in our custody. This means we may retain possession of Goods until all outstanding sums, including interest and costs, are paid in full.
4.5 Review of storage charges
We may review and adjust storage charges periodically. Where possible, we will provide reasonable notice before changes take effect. Continued use of storage after the effective date of any change constitutes acceptance of the revised charges.
5. Cancellations, Postponements and Refunds
5.1 Client cancellations
The Client may cancel or postpone a booking by giving us written notice. Cancellation charges may apply as follows unless otherwise agreed in writing:
a. If cancellation is made more than a specified number of working days before the scheduled date, an administration fee may apply.
b. If cancellation is made at short notice, including within a short period before the scheduled date, we may charge a percentage or the full amount of the quoted price to cover reserved resources and lost opportunity.
Specific time periods and percentages will be confirmed in the quotation or booking confirmation. Where not specified, we will apply a fair and reasonable charge based on the work reserved and costs incurred.
5.2 Our right to cancel or postpone
We may cancel or postpone Services if:
a. The Client fails to pay any sums due.
b. Access or parking is unsafe, unlawful or significantly different from what was advised.
c. Weather or other circumstances beyond our reasonable control make it unsafe or impractical to proceed.
d. We reasonably suspect that Goods include prohibited or illegal items.
In such cases, we will aim to provide as much notice as reasonably possible. Where cancellation is due to the Client’s default, cancellation charges may apply.
5.3 Refunds
Any refundable amounts, including overpayments or deposits, will be processed within a reasonable timeframe after calculation of final charges and settlement of any outstanding sums. Refunds will ordinarily be made using the original payment method unless otherwise agreed.
6. Client Responsibilities
The Client is responsible for:
a. Ensuring that they have lawful title to the Goods or authority from the owner to enter into the Contract.
b. Properly preparing, packing and securing Goods unless packing is included in the Services.
c. Ensuring that all appliances are disconnected, drained and ready for transport or storage.
d. Arranging suitable parking and access for our vehicles at both collection and delivery locations, including obtaining any necessary permits or permissions.
e. Complying with all waste and environmental requirements when disposing of unwanted items.
7. Goods Not Accepted for Storage or Removal
We do not accept the following items for storage or removal, and they must not be included in any consignment:
a. Explosives, firearms, ammunition or weapons.
b. Hazardous, flammable or corrosive materials, including gas bottles, petrol, paint thinners or chemicals.
c. Perishable goods or items requiring controlled environments, such as food, plants or animals.
d. Illegal items or materials, including counterfeit goods and controlled substances.
e. Cash, securities, fine jewellery, high-value artworks or other items of exceptional value, unless we expressly agree in writing and appropriate additional charges and insurance arrangements are in place.
If such items are found among the Goods without our written agreement, we may remove or dispose of them at the Client’s risk and expense and without liability to us.
8. Storage Terms
8.1 Storage conditions
Goods will be stored in facilities or containers selected by us, which may be shared with other clients. We will take reasonable care to protect Goods while in storage, but we do not guarantee any particular temperature, humidity or environmental condition unless expressly agreed.
8.2 Access to stored Goods
Access to stored Goods is by prior arrangement only and may be subject to handling or access charges. Identification and security procedures may apply. We may limit access if any sums are overdue or if access would compromise safety or security.
8.3 Termination of storage
Either party may terminate the storage arrangement by giving written notice in accordance with the minimum notice period specified in the storage agreement or on the invoice. On termination, all charges must be paid and the Client must arrange for prompt removal or delivery of Goods.
8.4 Uncollected or abandoned Goods
If the Client fails to arrange collection or delivery of Goods after termination, or if charges remain unpaid for a prolonged period, we may exercise our statutory and contractual rights including sale or disposal of the Goods. Proceeds may be applied to outstanding sums, with any balance held for the Client subject to lawful deductions.
9. Waste, Disposal and Environmental Regulations
9.1 Waste handling
We operate in accordance with applicable UK waste management and environmental laws. Clients must not include waste or items intended solely for disposal with Goods scheduled for storage or standard removal services unless we have expressly agreed to provide a waste or disposal service.
9.2 Prohibited waste
We will not handle hazardous or regulated waste unless we hold the appropriate licences and have expressly agreed in writing. This includes clinical waste, asbestos, chemicals and similar materials.
9.3 Disposal services
Where we agree to remove items for recycling or disposal, additional charges may apply. The Client remains responsible for ensuring that any items designated for disposal are lawfully theirs to dispose of and that no prohibited materials are included. We reserve the right to refuse items that cannot legally or safely be disposed of through our usual channels.
10. Liability and Insurance
10.1 Our duty of care
We will exercise reasonable care and skill in providing the Services. However, our liability is subject to the limitations set out in this section.
10.2 Standard liability
Unless a higher level of cover is agreed in writing, our liability for loss of or damage to Goods arising from our negligence or breach of Contract is limited to a reasonable amount per item or per consignment, up to an overall cap consistent with industry practice. Details of applicable limits will be provided upon request or as stated in your quotation or confirmation.
10.3 Exclusions of liability
We are not liable for:
a. Loss or damage arising from inherent defects, deterioration or fragility of Goods.
b. Loss of data, documents or records, including electronic data.
c. Indirect or consequential losses such as loss of profit, loss of use or emotional distress.
d. Loss or damage caused by war, terrorism, civil unrest, acts of government, extreme weather or other events beyond our reasonable control.
e. Damage resulting from the Client’s failure to properly prepare, pack or secure Goods where these tasks are the Client’s responsibility.
10.4 Client insurance
The Client is strongly advised to arrange adequate insurance cover for Goods, including during transit and storage, either through their own insurer or, where available, through an insurance option we may facilitate. Any insurance arranged by or through us will be subject to separate terms provided by the insurer.
11. Claims and Notification
The Client must inspect Goods upon delivery or access and notify us in writing of any apparent loss or damage as soon as reasonably practicable, and in any event within the time period specified in our documentation or as required by applicable law. Failure to notify within a reasonable time may affect our ability to investigate and may limit or extinguish any claim.
Any claim must be supported by appropriate evidence, including photographs, inventories, receipts or valuations where available. The Client must allow us a reasonable opportunity to inspect the Goods and investigate the circumstances.
12. Data Protection and Privacy
We collect and process personal data necessary to provide the Services, administer accounts, manage bookings and comply with legal obligations. Personal data will be handled in accordance with applicable UK data protection legislation. We will not sell personal data to third parties and will only share it where necessary for the performance of the Contract, for legal reasons, or with the Client’s consent.
13. Complaints and Dispute Resolution
If the Client is dissatisfied with any aspect of the Services, they should raise the issue with us as soon as possible so we can attempt to resolve matters informally. We will investigate complaints promptly and aim to respond within a reasonable period. If a dispute cannot be resolved by negotiation, the parties may consider mediation or other alternative dispute resolution methods before commencing court proceedings where appropriate.
14. Variations to these Terms
We may amend these Terms and Conditions from time to time to reflect changes in law, industry practice or our operational requirements. The version in force at the time of booking will apply to that Contract unless a change is expressly agreed with the Client. Updated terms may be made available through our usual communication channels.
15. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, that provision shall be severed and the remaining provisions shall continue in full force and effect.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any Contract between Storage Blackheath and the Client, are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions or the Services provided, subject to any mandatory rights the Client may have under consumer protection legislation.
